Fast Customer Support
Our Technical Account Management (TAM) team quickly and professionally processes customer support requests. If your request requires a higher level of technical expertise, it will be escalated to the NOC and OPS teams for an efficient and accurate resolution.
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TAM
(Technical Account Manager)
Your online business requires professional, accurate and fast support. Hostway’s one-to-one managed support delivers so your business can operate smoothly, without interruption. |
| Service Comparison |
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| Hostway’s Managed Hosting Centers |
Other Hosting Centers |
| Access to expertly trained and experienced technical support staff. |
Limited service capability; Service limited to network troubleshooting |
| Heavy investment into service development, offering an extensive a la carte service menu. |
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| Close vendor relationships and an inventory of server parts for direct hardware troubleshooting and faster resolutions. |
No help with hardware and system problems. |
| System experts monitor, report and troubleshoot problems. |
No direct relationship with hardware vendors. |
| 1:1 expert match |
No expert analysis--only simple monitoring and reporting available |
| Onsite presence of expert staff |
Only remote hands available |
| Regular and systematic investment in system management development and infrastructure. |
Only infrastructure investments. |
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KONTAKT 058-742-04-33
